Customer Service

Ordering:  We accept MasterCard, Visa, American Express and Discover. If billing and shipping addresses differ, we may ask to contact your credit card company.

Domestic Shipping:  Orders placed by 12PM Monday thru Friday (excluding holidays) will begin processing that day and will ship within 24 hours (no shipping on weekends).

International Shipping:  We ship via United States Postal Service (USPS), Global Express Mail which delivers your merchandise within 3 to 5 business days.  Risk of loss and title of merchandise shipped internationally will pass on to you upon our delivery to the carrier.  You will be responsible for any taxes, duties or any fees charged by customs.
     
Exchanges and Returns:  We are happy to offer a refund, exchange or credit for any items that are not completely satisfactory.  Returns and exchanges must be in original condition with all tags attached. Sale merchandise may be returned for store credit only. Simply email us at customerservice@theblackbuoy.com with your name, address and reason for return and we will forward you an RA#.  Returns are accepted within 14 days of the date of purchase for domestic orders and within 21 days of international orders.  Shipping and handling charges are nonrefundable.  We cover regular shipping to you on exchanges.  Please ship your returns/exchanges by insured, certified mail or UPS ground service to the address below:

The Black Buoy   
195 Chrystie St
502D
New York, NY 10002

Please allow 7 business days for processing of returns.
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